Privacy Policy
Last Updated: August 18, 2026
Pest Care Inc. (“Pest Care,” “we,” “us,” or “our”) respects your privacy and is committed to responsibly handling the personal information you provide to us.
This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, submit an online form, request an estimate or inspection, communicate with us, participate in our SMS messaging program, or use our services.
Pest Care Inc.
4001 W Alameda Ave.
Suite 104
Burbank, CA 91505
Phone: (888) 928-6838
Email: contact@pestcareusa.com
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Contact Information
We may collect:
- name;
- email address;
- telephone number;
- mobile telephone number;
- mailing address;
- service address; and
- preferred method of communication.
Service and Property Information
When you request an estimate, inspection, or service, we may collect:
- property address;
- property type;
- information about pest or wildlife activity;
- affected areas of the property;
- photographs or other information you provide;
- requested services;
- appointment details;
- estimates and proposals;
- service history; and
- information related to the condition of your property.
Communications
We may collect information you provide when communicating with us by:
- telephone;
- SMS or MMS text message;
- email;
- website form;
- online chat;
- social media; or
- another communication channel.
Where permitted by law and after providing any legally required notice, telephone calls may be recorded or monitored for quality assurance, documentation, training, or customer service.
SMS Messaging Information
If you participate in a Pest Care text messaging program, we may collect and maintain information relating to that program, including:
- your mobile telephone number;
- the date and time of your opt-in;
- the method through which you opted in;
- the specific consent disclosure presented when you opted in;
- messaging preferences;
- messages sent to or received from your telephone number;
- HELP and STOP requests;
- opt-out requests;
- dates and times of messaging interactions; and
- other records reasonably necessary to document and administer your messaging consent.
We may retain records of SMS consent and opt-out activity as reasonably necessary to demonstrate compliance with applicable laws, carrier requirements, and messaging-industry standards.
• You can opt out of SMS messages at any time by replying STOP, and no further messages will be sent.
Transaction Information
If you purchase services, we may maintain records concerning:
- services purchased;
- estimates;
- invoices;
- payment status;
- refunds;
- warranties;
- service plans; and
- related transactions.
Payment card information may be processed directly by a third-party payment processor rather than stored by Pest Care.
Device and Website Usage Information
When you use our website, we or our service providers may automatically collect:
- IP address;
- browser type;
- operating system;
- device type;
- referring website;
- pages viewed;
- links clicked;
- date and time of visits;
- approximate geographic location derived from an IP address;
- advertising or device identifiers; and
- other website interaction information.
2. How We Collect Information
We may collect personal information:
- directly from you;
- through our website;
- through quote, estimate, or contact forms;
- through telephone communications;
- through SMS and MMS communications;
- through email;
- when you schedule or receive services;
- through cookies and similar technologies;
- through analytics and advertising services;
- through lead or referral sources where permitted by law;
- from service providers; and
- from publicly available sources.
3. How We Use Personal Information
We may use personal information to:
- respond to inquiries;
- provide requested estimates;
- schedule inspections;
- schedule and perform services;
- send appointment confirmations and reminders;
- communicate about service requests;
- provide customer support;
- maintain service records;
- administer warranties or service plans;
- process transactions;
- respond to questions;
- improve our services and website;
- analyze website traffic;
- measure advertising performance;
- identify how customers find Pest Care;
- protect our systems and prevent fraud;
- comply with legal requirements;
- establish, exercise, or defend legal claims; and
- send promotional communications when you have provided the required consent.
4. SMS and Mobile Messaging Privacy
Pest Care takes additional precautions regarding information collected in connection with our SMS and MMS messaging programs.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared, sold, rented, transferred, or disclosed to third parties or affiliates for their own marketing or promotional purposes.
All other categories of information discussed in this Privacy Policy exclude text messaging originator opt-in data and consent from disclosure to third parties for marketing or promotional purposes.
We may disclose SMS-related information only to vendors, communications providers, telecommunications carriers, platform providers, or other service providers to the limited extent reasonably necessary to:
- transmit and deliver messages that you have requested or consented to receive;
- administer our messaging program;
- maintain records of consent;
- process opt-out requests;
- prevent fraud or abuse;
- maintain technical systems; or
- comply with applicable law or carrier requirements.
These service providers may use such information only as necessary to provide services to Pest Care and not for their own independent marketing purposes.
Your SMS consent is specific to Pest Care and will not be transferred to another business for that business’s independent marketing.
5. SMS Consent and Opt-Outs
Pest Care sends marketing SMS or MMS communications only where the recipient has provided applicable consent.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
You may withdraw your consent at any time by replying STOP to a Pest Care text message or by contacting us at:
Phone: (888) 928-6838
Email: contact@pestcareusa.com
For assistance with text messaging, reply HELP or contact us using the information above.
Message and data rates may apply. Message frequency may vary.
Additional SMS program terms are contained in our Terms of Service.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, scripts, tags, analytics technologies, advertising technologies, and similar tools.
These technologies may be used to:
- operate our website;
- remember preferences;
- analyze website usage;
- measure website performance;
- identify referral sources;
- measure advertising campaigns;
- prevent fraud; and
- support marketing activities.
Some of these technologies may be operated by third-party service providers.
You can control certain cookies through your browser settings and through website privacy or cookie controls where provided.
7. Analytics and Advertising
We may use analytics and advertising services to understand website activity, improve our marketing, and measure advertising performance.
Depending on the technology used, these providers may receive information such as:
- IP addresses;
- browser and device information;
- advertising identifiers;
- pages visited;
- website interactions; and
- referral information.
SMS opt-in consent and text messaging originator data are excluded from information shared with advertising or marketing providers for their own marketing or promotional purposes.
8. How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate our business, subject to the SMS-specific restrictions described above.
Service Providers
We may use service providers that assist with:
- website hosting;
- customer relationship management;
- appointment scheduling;
- telecommunications;
- email;
- SMS delivery;
- payment processing;
- analytics;
- advertising;
- information technology;
- cybersecurity;
- accounting; and
- business operations.
These providers may receive information only as reasonably necessary to perform services on our behalf.
Professional Advisors
We may disclose information to attorneys, accountants, insurers, auditors, or other professional advisors where reasonably necessary.
Legal and Safety Purposes
We may disclose information if reasonably necessary to:
- comply with applicable law;
- comply with court orders, subpoenas, or legal processes;
- investigate fraud;
- enforce agreements;
- protect Pest Care’s rights or property;
- protect customers or members of the public; or
- address health or safety concerns.
Business Transactions
If Pest Care is involved in a merger, acquisition, financing, corporate restructuring, or sale of business assets, certain personal information may be transferred as part of that transaction to the extent permitted by law.
SMS opt-in and consent information will remain subject to applicable legal restrictions.
9. Sale or Sharing of Personal Information
Pest Care does not sell personal information for money in the ordinary meaning of the term “sell.”
Certain advertising technologies, however, may constitute “sharing” or “selling” of other categories of personal information under California law.
Where applicable, California residents may have a right to opt out of those practices.
Regardless of other practices described in this section:
Pest Care does not sell or share mobile telephone information or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes.
10. California Privacy Rights
Depending on applicable law and Pest Care’s obligations under California privacy statutes, California residents may have rights concerning their personal information.
These may include the right to:
- know what personal information has been collected;
- request access to personal information;
- request deletion of certain personal information;
- request correction of inaccurate personal information;
- obtain information about categories of sources from which information was collected;
- obtain information about categories of third parties to which information was disclosed;
- opt out of certain sales or sharing of personal information;
- limit certain uses of sensitive personal information where applicable; and
- exercise applicable rights without unlawful discrimination.
These rights are subject to exceptions provided by law.
To submit a privacy request, contact:
Email: contact@pestcareusa.com
Phone: (888) 928-6838
We may take reasonable steps to verify your identity before fulfilling a request.
11. Global Privacy Control
Where required by applicable California law, Pest Care will process legally recognized browser-based opt-out preference signals, such as Global Privacy Control, as an applicable request to opt out of sale or sharing.
12. Do Not Track
Some browsers provide a “Do Not Track” setting.
Because there is not a universally adopted technical standard for traditional Do Not Track signals, our website may not respond to those signals.
Where required by applicable law, we separately honor legally recognized opt-out preference signals.
13. California Direct Marketing Rights
California residents may have rights under California Civil Code Section 1798.83 regarding certain disclosures of personal information for third-party direct-marketing purposes.
Questions regarding these rights may be directed to:
14. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet legitimate business, legal, compliance, accounting, insurance, licensing, or dispute-resolution needs.
Retention periods may vary depending on the category of information.
We may retain records of SMS opt-in and opt-out activity for an appropriate period to document messaging consent and compliance.
15. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No system of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
16. Children’s Privacy
Our website and services are intended for adults seeking pest control and related property services.
We do not knowingly collect personal information online from children under 13.
If you believe a child has provided information to us without appropriate authorization, please contact us.
17. Third-Party Websites
Our website may contain links to websites or services operated independently by third parties.
This Privacy Policy does not govern the privacy practices of those third parties.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, messaging programs, or legal requirements.
The “Last Updated” date at the top of this Privacy Policy identifies the most recent revision.
19. Contact Us
For privacy questions, requests, or concerns, contact:
Pest Care Inc.
4001 W Alameda Ave.
Suite 104
Burbank, CA 91505
Phone: (888) 928-6838
Email: contact@pestcareusa.com