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Pestcare — General Service Terms (Web Version)

Welcome to PestCare

Thank you for considering PestCare. Our commitment is to provide the highest-quality pest control with the goal of exceeding your expectations as a long-term customer. We treat your home as if it were our own.

Personal Info & Notifications

  • I have notified the technician of pets in the home (dogs, cats, fish, birds, reptiles, etc.).
  • I understand I’ll receive service notifications so I can unlock gates and secure pets.

Year-Round Protection Plan

  • We maintain a protective barrier around your home and yard with regular treatments.
  • We treat eaves (spider webs, egg sacs, wasp nests).
  • Regular services are exterior-only—no need to be home.
  • Interior treatments are available upon request.

Satisfaction Guarantee

  • We guarantee 100% satisfaction with every service.
  • Your home and yard remain under warranty year-round.
  • If covered pests return between scheduled visits, we re-treat at no extra cost.
  • Some pests may require multiple re-services to achieve full control.

Atticare + PestCare = Total Home Protection

  • Two separate companies working together under one roof.
    • Atticare: Attic & crawl space solutions—cleanup, sanitation, sealing, insulation, and air duct services.
    • PestCare: Ongoing pest & rodent control.
  • Together: A full-home reset plus year-round protection.
  • Choosing services from one does not obligate you to the other. Combined programs are optional.

Optional Services (Ask Us)

□ Attic clean-up □ Crawlspace clean-up □ New insulation

□ Air duct cleaning □ Attic fan □ Attic/Crawlspace services

Limited Lifetime Warranty (Bundled Programs)

Available exclusively to customers using both Atticare + PestCare.

As long as your PestCare subscription is active, your warranty stays valid.

Details: pestcareusa.com/warranty

Breaking the Egg Cycle

  • The initial service eliminates most adult populations.
  • You may see increased activity during the first two weeks.
  • Your first regular service follows the next month to break the egg cycle and eliminate survivors.

Billing & Payments

  • An invoice is presented at each service.
  • Service may proceed and your account may be charged even if you’re not home (per your PestCare agreement).
  • Payment is due at time of service unless prior arrangements are made.

Accessibility

  • Please secure pets and unlock gates for service.
  • If an area is inaccessible, we’ll service accessible areas; the regular fee still applies.
  • We will return to service previously blocked areas at no extra charge.
  • Extra services between regular treatments do not change your original service schedule.

Customer Cooperation

  • Results depend on cooperation with housekeeping, sanitation, maintenance, and access to service areas.
  • We cannot guarantee against re-infestation from neighboring properties.

🎁 Friends & Family Referral Program

  • Refer 5 customers who sign up for our Year-Round Protection Plan and get 1 full year of FREE service.
  • Each referral receives 10% OFF their initial service.

Our Commitment

We deliver professional, progressive pest control using advanced methods and environmentally responsible products. Our technicians and managers are highly trained and well-compensated. Your safety and protection are our top priority.

Full Terms & Conditions

GENERAL; CONTINUATION OF SERVICE

PestCare Pest & Rodent Control (“PestCare”) provides continual service under its standard Service Agreement. Customers may cancel any individual agreement prior to midnight of the third business day after the transaction date with written notice to PestCare. After the third business day, service continues unless cancelled with thirty (30) days’ written notice. This web page summarizes general terms; any signed PestCare Service Agreement governs if different.

SCOPE OF SERVICE

Unless expressly included in a signed Service Agreement, service does not include termites or other wood-destroying organisms, bees, or wildlife. PestCare is not liable for personal loss, property loss, or structural damage caused by pests. Most pesticides have an odor after application; if any person in the household is sensitive to chemicals or odors, consult a physician prior to treatment.

ACCESS, SCHEDULING, AND FEES

Service fees apply even where access to part of the property is blocked (locked gates, guard dogs, construction, etc.).

  • A $5.00 monthly charge may be added to accounts 30 days past due.
  • A $25.00 fee may be assessed for returned checks.
  • No service will be rendered on accounts more than 60 days past due.
  • Accounts 90+ days past due are subject to cancellation at PestCare’s discretion.

TERM; INITIAL SERVICE FEE

Many PestCare plans have a minimum twelve (12)-month commitment.

  • If service is cancelled before the minimum term is fulfilled—whether by refusing service or failing to pay—after the initial service has been performed, the customer agrees to pay the difference between the standard initial service price and any discounted initial service price previously received.
  • If the initial service fee was waived and the customer cancels before completing the twelve (12)-month minimum term, the waived initial fee becomes immediately due in full.

TREATMENT PATTERN; RE-SERVICES

The first visit may include interior service for active infestations; subsequent regular services are typically exterior. Additional visits may be required during early months to bring activity under control. Between scheduled visits, interior or extra exterior treatments are provided upon request at no additional charge for covered pests.

SEPARATE ENTITIES; NO CROSS-OBLIGATION

PestCare and Atticare are separate legal entities aligned to provide long-lasting home protection. Choosing services from one does not obligate you to the other. Entering into a PestCare Service Agreement does not create, extend, or modify any warranty or obligation under any Atticare agreement, and vice versa. If you receive services from both, each agreement is interpreted and enforced independently.

BILLING AUTHORIZATION

By receiving service under a PestCare Service Agreement, you authorize PestCare to charge the designated credit/debit card or bank account for recurring service fees until the agreement is terminated according to its terms. You also authorize secure storage of payment information for future recurring charges.

LIMITATION OF LIABILITY

PestCare is not liable for indirect, incidental, special, consequential, or punitive damages (including loss of use or profits, diminution in property value), nor for conditions arising from inaccessible areas, pre-existing issues, or acts/omissions of third parties. Treatments may require access to attics, crawl spaces, or other areas; PestCare is not liable for incidental damage reasonably necessary to perform the work.

DISPUTE RESOLUTION

Any dispute arising under a PestCare Service Agreement shall be resolved by binding arbitration before the American Arbitration Association (AAA) under its Consumer Arbitration Rules. PestCare will bear administrative filing fees in excess of what the customer would pay to file in state court. The arbitrator may award reasonable attorneys’ fees and costs to the prevailing party.

SEVERABILITY; ENTIRE AGREEMENT

If any provision is held invalid or unenforceable, it shall be reduced in scope to the extent necessary to be enforceable, and the remainder continues in effect. The signed PestCare Service Agreement constitutes the entire agreement; only its written terms bind the parties.

SAFETY; ENVIRONMENTAL PRACTICES

PestCare applies products registered/approved by the California Department of Pesticide Regulation (DPR) and the U.S. EPA. Risk is related to exposure; minimize exposure according to directions.

If within 24 hours after application you experience symptoms comparable to seasonal flu, contact your physician or poison control center (1-800-876-4766) and PestCare immediately.

CUSTOMER COOPERATION

Service results depend on housekeeping, sanitation, maintenance, and access. PestCare will return and re-treat affected areas for covered pests, but cannot guarantee against re-infestation from neighboring properties.

SERVICE LOGISTICS

Please secure pets and unlock gates for service. If areas are inaccessible, you may request a return visit at no additional charge. Receiving extra service between treatments does not change the original service schedule.

CALIFORNIA REQUIRED CONTACTS (HEALTH DEPARTMENTS & AGRICULTURAL COMMISSIONERS)

Structural Pest Control Board (Regulatory): (916) 567-8704, 1418 Howe Ave., Suite 18, Sacramento, CA 95825

County Health Departments:

Alameda (510) 873-6500; Contra Costa (925) 313-6712; El Dorado (530) 621-6100; Los Angeles (213) 240-8117; Napa (707) 253-4270; Nevada (530) 265-1450; Orange (714) 433-6000; Placer (530) 886-1870; Riverside (951) 358-5000; Sacramento (916) 875-5881; San Bernardino (800) 782-4264; San Diego (619) 229-5400; San Francisco (415) 554-2500; Santa Barbara (805) 681-5100; Santa Clara (408) 792-5041; Santa Cruz (831) 454-4000; San Joaquin (209) 468-3412; San Mateo (650) 372-8572; Solano (707) 784-8600; Stanislaus (209) 558-7700; Sutter (530) 822-7215; Ventura (805) 652-5928; Yolo (530) 666-8645; Yuba (530) 749-6760.

County Agricultural Commissioners:

Alameda (510) 670-5253; Contra Costa (925) 646-5250; El Dorado (530) 621-5520; Los Angeles (626) 575-5451; Napa (707) 253-4357; Nevada (530) 273-2648; Orange (714) 955-0100; Placer (530) 889-7372; Riverside (951) 955-3000; Sacramento (916) 875-6603; San Bernardino (909) 387-2105; San Diego (858) 694-2739; San Francisco (415) 252-3830; Santa Barbara (805) 681-5600; Santa Clara (408) 465-2900; Santa Cruz (831) 763-8080; San Joaquin (209) 953-6000; San Mateo (650) 363-4700; Solano (707) 421-7465; Stanislaus (209) 525-4730; Sutter (530) 822-7500; Ventura (805) 933-3165; Yolo (530) 666-8140; Yuba (530) 741-6484.

COMMONLY USED PRODUCTS (EXAMPLES)

Acetamiprid (Tristar); Bifenthrin (Tal-Star, Wisdom EZ); Bromadiolone (Contrac Blox); Bromethalin (Talpirid); Castor Oil USP (Chase Granular Mole/Gopher Repellent); Chlorantraniliprole (Altriset); Clothianidin (Arena); Cyfluthrin (Cy-Kick CS); Deltamethrin (Delta Dust, DeltaGuard, Suspend SC); Diatomaceous Earth (MotherEarth D); d-Trans Allethrin (Wasp Freeze); Esfenvalerate (Fenvastar EcoCap); Eugenol (EcoExempt D, EcoExempt G); Fipronil (Maxforce Roach/Ant, Termidor SC); Hexaflumuron (Hex-Pro, Sentricon); Hydramethylnon (Maxforce Roach Gel); Hydroprene (Gentrol Point Source); Indoxacarb (Advion Ant/Cockroach Gel); Iron Phosphate (Sluggo); Lambda-Cyhalothrin (Cyzmic CS, Demand CS); Methoprene (Precor); N-Octyl Bicycloheptene Dicarboximide (Ultracide, ULD BP 300); Orthoboric Acid (Niban); Permethrin (Tengard, Ultracide); Piperonyl Butoxide (Microcare 3% CS); Pyrethrins (Ultracide, Drione, Intruder HPX-20, ULD BP 300); Pyridine (Archer IGR); Pyriproxyfen (Ultracide); Rosemary Oil (EcoExempt Jet, IC3).

Our Promise

We built PestCare on trust, reliability, and results.
If you ever have a concern, we’ll make it right — quickly, professionally, and with a smile.